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GoToAssist

$55/month

GoToAssisst Service Desk Overview
GoToAssisst Service Desk is a simple help desk software. It is simple to deploy and use. It offers ticket
management to manage all incoming tickets from the customers, incident management,
configuration management where people, machines, and locations are related so one can quickly
determines what affects what for a simple impact assessment.

Typical Clients GoToAssisst Service Desk Serve
GoToAssisst Service Desk offers a variety of services that can fit clients from every sectory and
having any needs. The admins can record the hours that the team is working on incident
management, changes, problems, or releases. This can help clients ease up billing process for the
team.

 

Services GoToAssisst Service Desk Offers and Pricing
The automated triggers simplify the workflow with customizable rules that automatically initiate an
action when a specific event occurs. Incidents can be created on email and the replies can be done
via email too. The tool can also integrate with the business systems via API, for better efficiency.
The monthly plan for their services costs $49 per month per technician working on the tool. If the
cost is paid yearly, it is charged at $39 per month per technician working on the tool.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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