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GetSatisfaction

$20/month

GetSatisfaction Overview
GetSatisfaction is a helpdesk product recently acquired by Sprinklr. It is a platform aimed at
providing quality customer community services. It contains all the tools a client might need to create
a valuable and attractive customer community. The whole way to interact with customers is totally
changed.

Typical Clients GetSatisfaction Serves
GetSatisfaction server numerous well known brands around the world. Some of these include P&G,
SPS Commerice, mycoke rewards, Tech Smith, mindjet etc. Clients can work remotely from
anywhere and interact with customers at any time. All of this comes at an easy to use interface.

 

Services GetSatisfaction Provides and Pricing
The various services provided by get satisfaction includes easy to use interface, mobile working,
engaging customer experience, powerful management tools, knowledge database, customer insights
and feedback, gamification feature, customization feature, self service support capabilities, case
configuration, comprehensive customer support software, etc. Pricing can be acquired via a call.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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