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FreshService

$29/month

FreshService Overview
FreshService is a helpdesk tool that is simple, efficient, and fun to use. Agents can support users
from wherever they are, respond to issues, tasks, and filter through tickets, right from their smart
phones. The tool also offers the advantage of cloud functionality, and everything can be operated
right on the cloud servers run by the company, therefore users don’t have to worry about physical
software related issues.

Typical Clients FreshService Serves
Some of the well known customers of FreshServe include Cordant Group, Judson University, FxPro,
Alabama State University, Off Grid electric, Honda, moneycorp, Copart, Swinerton Builders,
Grimshaw, University of Oregon, etc. They can help companies of all sizes with their IT needs.

 

Services FreshService Offers and Pricing
The features that FreshService offers are asset management, incident management, problem
management, change management, release management, knowledge base, service catalogue
management, contract management, and basic service desk software. Customers of a particular
business can get auto assistance by the automated responses set up by the company, based on a
huge knowledge base.
It is priced at $0-100. The various prices are according to the various services in different addition.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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