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Freshdesk Overview

FreshDesk is a powerful helpdesk tool that helps in resolving issues of admins and business owners with powerful ticketing and a good customer support. The main features of the product are ticketing, multi-channel functionality, good productivity, self service, global support, security, reporting and apps. There are various features like agent collision detection, private notes, rich text editors, and better management. The team inbox used by FreshDesk helps the team to manage the inbox in a better way.

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Typical Clients FreshDesk Serves

FreshDesk serves clients such as admins, small business owners, and teams working together to provide a good customer experience. It has everything that an admin or a business owner will need to support customers across different channels.

Services FreshDesk Offers and Pricing

FreshDesk integrates a variety of tools in its interface. They increase the engagement level of the team, as well as productivity, by providing various features that make FreshDesk very fun, like achievement quests which gives member trophies like most significant player, customer wow champion, etc. The service reps do their jobs as a fun thing, which helps in better servicing to the customers.

The pricing for these tools varies from $0 to $70, based on services.

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Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Monthly payment
One-time payment
Annual subscription
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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