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FIT IssueTrack


FIT IssueTrack Overview
FIT IssueTrack is a flexible helpdesk tool and issue management software solution that incorporates
a company’s workflow and promotes team collaboration and accountability in order to get things
done. The issue tracking technology makes sure that all the team members know what they are
accountable for, the critical deadlines that keep the focus on the task at hand through every stage of
issue resolution process.


Typical Clients FIT IssueTrack Serves
FIT IssueTrack can be used by clients who want a simple web based all in one solution. As it is web
based, no arrangements are needed to load the software solution package or allocate any memory
to it. FIT IssueTrack runs efficiently on the FIT servers.

Services FIT IssueTrack Offers and PRicning
FIT IssueTrack offers a simple installation that takes around an hour to configure. All
communications with the end users can be routed through the system automatically, keeping all the
parties involved updated through emails. Also, report and charting tools are available too that can
help track the productivity, progress, etc. File attachments are available to attach any kind of file to
the tickets.

Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Monthly payment
One-time payment
Annual subscription
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises


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