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ExDesk

$50/month

ExDesk Overview
ExDesk is helpdesk software that offers complete customization to the client giving the power in the
business owner’s hand, with affordability. The software is fully comfortable and combines power
and simplicity with deployment. The reporting and coordination allows the admins to use their 35
different online reports or download the data whenever the admins need to do advance reporting.

Typical Clients ExDesk Serves
ExDesk serves clients like business owners and admins managing a team under them. From small
help desks and call centers to Fortune 500 companies like Lucent, Kraft, Foods, American Express,
Axis budget, and Deere Hitachi. The customers use ExDesk for additional IT Support, ecommerce,
trouble ticketing, website support, facilities management, consulting, call tracking, CRM, issue
management, etc. As a support tool, ExDesk can be configured to meet virtually any support needs.

 

Services ExDesk Offers and Pricing
Services offered by ExDesk include secure access via unique URL, Userid and password, redundant
data center with fibre ISP connections, USP, generator, backups, ticket tracking, call tracking,
configurable notifications, custom data fields, custom look and feel with the company logo,
embeddable ticket submission form to the clients website, etc. The price per admin is $15 per
month.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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