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everything HelpDesk


Everything Helpdesk Overview
Everything helpdesk, owned and operated by Grouplink solutions, is a completely web based help
desk. It is loaded with features that can help simplify incident requests, increase productivity,
improve communication, streamline and track issues, and report progress. It can be used by any
company or organization. It has an iPhone and Android specialized interface.

Typical Clients Everything Helpdesk Serves
Everything helpdesk can be used by big companies as well as small organizations. The software
provides good managing services to admins and users, and is very easy to use. The tool can be used
by unlimited number of end users; therefore big corporations can employ it too.


Services Everything Helpdesk Offers and Pricing
Everything helpdesk offers services like multi departmental service desk, world class customer
service, internalization and localisation, email and calendar integration, email to tickets feature,
directory integration, cross platform service desk solution, backend databases, asset discovery, asset
management, business process automation using workflow, fully customizable ticket screen view,
exporting to pdfs and excel spreadsheets, auto assigning tickets, and mass ticket updates. The
limited version can be obtained for free.

Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Monthly payment
One-time payment
Annual subscription
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises


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