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DeskPro Helpdesk Software

DeskPro Helpdesk Software Overview
DeskPro Helpdesk Software is a modern helpdesk tool designed to meet client requirements and
aesthetics of the business. It is simple to use, flexible, and support multi channel support. DeskPro
Helpdesk Software is powerful and affordable software. It comes in an on premise version as well as
hosted version.

Typical Clients DeskPro Helpdesk Software Serves
DeskPro Helpdesk Software serves clients like Microsoft, HM Revenue and customs, cabinet office,
p&g, etc. It can serve to clients of all sizes and from all business sectors. It can easily help clients to
maintain and improve their customer relationships.


Services DeskPro Helpdesk Software Offers and Pricing
DeskPro Helpdesk Software supports tickets, apps and apis, chat, knowledge and portal, Crm, etc.
The tickets can be effectively organized and sorted with the help of this tool. The apps and APIs can
help in using the tool from mobile as well as integrate it on the client’s website. The knowledgebase
can help in creating troubleshoots as well as catalogs of the products for internal staff use as well as
customer use.
The on premise version costs a one-time $1200 for 10 agents. The hosted version costs $30 per
agent per month.

Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Monthly payment
One-time payment
Annual subscription
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises


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