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Desklance

Desklance Overview
Desklance is a helpdesk tool that helps as a web based support system and email management
application, with the purpose of streamlining operation of managing emails or support requests,
with built in tracking and response login. As it is a web based support, the employees of a company
can also use it remotely through any system. The tool runs on desklance servers and doesn’t require
physical installation of the service.

 

Typical Clients Desklance Serves
As desklance is a web support service, it requires little to no infrastructure on the part of the
business owner. It can be accessed anywhere. As such it is very useful for businesses who are
scattered in respect to the staff, around the globe.

Services Desklance Offers and Pricing
Desklance is a fully customizable ticket management system. There is an option of flood controlling
which lets the admins handle the traffic in case of large volumes of ticket inputs. The control panel
used by the tool is fully web based. Also, email to tickets is also supported. A demo can be requested
for potential clients who wish to try out the tool.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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