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Desk.com

$20/month

Desk.com Overview
Desk.com is a customer support tool and helpdesk software. It can provide out of the box support to
manage cases, thereby helping customers faster. Also, all the data is integrated at one place which
helps in making better decisions due to deeper insights. The self service portal can help in customers
helping themselves with the knowledge. Business scaling can also be achieved with 360 degree
customer views.

Typical Clients Desk.com Serves
Desk.com out of the box solution is typically designed for small businesses to manage their customer
service needs. It can help with the companies to troubleshoot any problems their customers face or
might face.

 

Services Desk.com Offers and Pricing
Desk can serve as a helpdesk tool as well as ticketing software too. It can offer multi-channel support
where all the support channels can be bought at one place. The mobile support helps customers
keeping an eye on the business from anywhere with end to end case management and reporting for
mobile. Workflows and automation help in speeding through repetitive tasks and frequently asked
questions.
The tool is offered for a free 14 day trial. After that the price starts at $20 per month.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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