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CustomerFirst

CustomerFirst Overview
CustomerFirst is a CRM help desk software that includes defect and bug tracking capabilities for
those companies who are supporting internally developed software. It can help in integrating
communications between support or help desk, development, and professional services. It can also
help in managing the relationship with the customers and hence improve the customer relationship
management of the company.

 

Typical Clients CustomerFirst Serves
The bug tracking capabilities of the tool essential makes it very help for use in the companies that
support internally developed software. Other than that, it can bridge the communication gap
between various departments, and hence can help in creating an integrated environment for
companies split into many levels.

Services CustomerFirst Offers and Pricing
CustomerFirst offers email integration for all incoming and outgoing emails. There is a knowledge
base that can be created that can be used by reps as well as customers. there is an automated rule
based escalation to ensure response times and SLA based upon user defined criteria. Time tracking is
also available for billing customers and users. It is an easy to customize tool.
The pricing can be requested on the website as a quote.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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