CRMdesk

$49/month/5 users
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CRMdesk Overview
CRMdesk is a helpdesk tool that can help a company provide help and support to its customers and
its staff. It provides an integrated helpdesk portal to manage all the customer support inquiries and
keep customer relations under better control. It is efficient web based help desk software to manage
knowledge base and customer support over the internet.

Typical clients CRMdesk Serves
CRMdesk can help clients with a rep staff and customer base provide better services to both of
them. it is a web based tool and hence can be used remotely. Therefore it can also serve clients that
are spread over various locations geographically.

 

Services CRMdesk Offers and Pricing
CRMdesk provides a completely customizable user interface. Clients can add the company logo to it
to match it with their preferences and improve quality of the brand as presented to the customer.
The support desk is an intuitive web based interface that allows support staff to handle customer’s
questions and requests, create a knowledge base and track customers posts and ideas. The pricing
starts with $49 per month per 5 customer service representatives.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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