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ConnectWise Helpdesk

ConnectWise Helpdesk Overview
ConnectWise Helpdesk is a helpdesk tool that consists of a powerful ticketing system so clients can
interact better with their customers. it encompasses CRM, Help desk and customer service, project
management, finance and billing, and workflow automation. It organises client relationships around
one system, helping business owners to quote, win, and manage all accounts with efficiency,
accountability, and visibility.

Typical Clients ConnectWise Helpdesk Serves
ConnectWise Helpdesk is made for companies that sell, service, and support technology. It is used by
more than 100,000 users worldwide. It integrates business process automation, help desk and
customer services, sales, marketing, project management, and business analytics all in one platform.

 

Services ConnectWise Helpdesk Offers and Pricing
Build in automated workflow within connectwise help in managing business processes. The business
analytics tools in ConnectWise Helpdesk help in turning ideas into project plans and strategies. There
are various graphs and reporting options that help in tracking of progress and growth. There is also a
mobile app available that lets users be connected to the team remotely. The email connector can
automate the ticketing and dispatching processes with emails.
The pricing can be contacted on the website.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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