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Comm100 Help Desk


Comm100 Help Desk Overview
Comm100 Help Desk is a helpdesk tool that is completely web based. It requires no installation or
maintenance from the part of the clients using it. It offers high availability and reliability for the
clients that are using the tool. The service uses high end and updated technology so as to meet the
competitive demands. Since it is web based application, the clients and their visitors just need a
browser to use it.


Typical Clients Comm100 Help Desk Serves
Comm100 Help Desk can serve clients from small to medium range. Since it is a web application,
there is little infrastructure needed and clients can be geographically scattered to use it. No
maintenance or installation on the clients’ part.

Services Comm100 Help Desk Offers and Pricing
Integration with comm100 ticket can help the customers to submit tickets, and reps can view and
manage their tickets in the helpdesk. Comm100 Help Desk can integrate various channels at a single
place. Also, the tool is highly customizable and clients can put their company’s logo to increase
professional quality.
The price of the service is $50 per month per user.

Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Monthly payment
One-time payment
Annual subscription
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises


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