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Close Support

$295/one time

Close Support Overview
Close Support Help desk tool is a multi user service desk application, simple to install and easy to
use. The software enables the service team to work effectively and efficiently, solving problems and
providing top class customer service. The design allows support and service teams to work
effectively, solving problems and providing top class customer service. The design allows support
and service teams to work effectively together by sharing assets as well as support information.

 

Typical Clients Close Support Serves
Close Support can effectively serve small to medium sized clients looking for a simple helpdesk fix for
managing their customer relationships and workflow effectively. It also offers contact management
for organizations as well as people. Escalation to vendor support is provided too. Clients can manage
tickets effectively and ticket printing is available too. There are custom fields that can be added to fit
specific clients needs.

Services Close Support Offers and Pricing
Email responder can be set up which can respond to emails automatically. The prices of the editions
of Close Support start at $0. It goes up to $745 for the close support enterprise module.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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