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Cherwell Overview
Cherwell is a helpdesk tool for powerful and intuitive IT service management. It delivers IT
management, workforce, and business enablement solutions that allow IT to become a true partner
to the business. It is built on a modern metadata structure. The Cherwell platform enable IT teams to
rapidly build, configure, or merge new ITSM or business functionality.

Typical Clients Cherwell Serves
Cherwell serves clients like Western Union, BE aerospace, Fiserv, jason’s deli, etc. It can cater to
clients from small sizes to big companies. Its ITSM services allow admins to efficiently maintain their


Serviecs Cherwell Offers and Pricing
Cherwell follows a codeless design which helps in agility of the service desk architecture. It provides
IT teams with the flexibility needed for rapid configuration and customizations, minimal overhead,
and frictionless upgrades. It also features an IT self service portal.
Interested clients can sign up and get a free live 1:1 demo. For pricing, clients can request a quote on
the webpage.

Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Monthly payment
One-time payment
Annual subscription
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises
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