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ChangeGear

$4,995/one-time

Change Gear Overview
Change Gear is a help desk tool developed by sunview software. It feature an improved ticketing
system with ticket tracking and time to resolution. It is built on the robust ChangeGear Service Desk
Platform. It contains incident management, self-service, and knowledge management. The change
manager automates change processing for IT, DevOps, and business. Change gear includes multi-
modal workflows, powerful business automation, persona based dashboards, and Devops tool chain
integration.

 

Typical Clients Change Gear Serves
The typical clients served by change gear include any businesses that are looking to handle
customers better, in order to manage and improve customer relations. You can employ change gear
in company of any size. It also supports asset management, and self service. Therefore, this would
save a lot of time and resources for business owners.

Services ChangeGear Offers and Pricing
The main services offered by change gear include incident management, service management,
problem management, change and release management, knowledge management, configuration
management, service catalogue, service request management, and process modules. The pricing of
cloud software+ ITSM is $75 per month per staff user. The charges for other software are one time,
at around $5000.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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