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Cerberus Helpdesk

$30/month

Cerberus Helpdesk Overview
Cerberus Helpdesk is a flexible toolkit for web based collaboration and workflow automation. It
offers remote assistance; therefore collaborators can collaborate from anywhere. The automated
workflow means that an admin or a business owner does not have to spend precious time worried
about things that can easily take care of themselves.

Typical Clients Cerberus Helpdesk Serves
Some of the clients of Cerberus Helpdesk include EFF, POpcap games, the cappies, thinkgeek etc.
Cerberus Helpdesk is a useful tool for business owners who want a simple automated tool that can
act as a good helpdesk platform as well as automate the tasks that don’t require specific human
attention.

 

Services Cerberus Helpdesk Offers and Pricing
The admins can employ virtual assistants who can easily automate the business processes and
customer interactions. The users can create as many personalized workspaces as wanted. All data
can be seamlessly tracked. Also, the common issues and common replies can be automated. The
reports feature is also available that can let users share their progress.
The standalone version costs $300 per seat, and the cloud version costs $20-60 per month per seat.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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