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CA Service Desk

CA Service Desk Overview
CA Service Desk is a help desk tool designed to give user a good help desk experience combined with
great IT service management. It allows agile management, API management, DevOps, mainframe,
security, etc. Business owners can plan and prioritise their products, offers agile solutions, and
project and portfolio management.

Typical Clients CA Service Desk Serves
The CA Service Desk is used to empower the clients. Some of their clients include Amerigroup
RealSolutions, BlueHIll, Unicred, Polycrom, Petrobras, BCP, Banco Votorantim, Alaska Airlines, etc.
Clients can manage and secure their complex IT environment to leverage new technologies and
accelerate innovation.

 

Services CA Service Desk Offers and Pricing
CA Service desk offers agility and good management to its users. They offer the services to guide a
business owner’s team toward success. Clients can advance with establishing meaningful and
innovative goals. Implementation of solutions is also quick and easy, with simple hands on
management on solutions.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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