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Artologik HelpDesk

Artologik Helpdesk Overview
Artologik Helpdesk is a web based trouble ticketing and support software. It provides well organised
view of support matter and stores all information in one place. The support tool has practical
functions like FAQ, delegation, knowledge base, and SLA.

Typical Clients Artologik Helpdesk Serves
Some of the clients that employ Artologik Helpdesk include ABB, COSWORHT, easy dutyplan, etc.
Basically it helps small to medium business owners cater well to their customers.

 

Services Artologik Helpdesk Offers and Pricing
Artologik Helpdesk is a web based tool, which means clients can log in from any system at any place
if it supports an internet connection. It is a multi lingual tool with support in five languages. There
are help texts provided in the software, specific to each user goals. There is also a self defined
welcome page for each user role.
The pricing involves a set up cost and a monthly cost. For standard version, the setup cost is 190
Euros, and the monthly charges for renting the license are 160 Euros per month.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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