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AnswerHub

AnswerHub Overview
AnswerHub is a helpdesk tool that serves the function of an enterprise Q&A software. It gives the
team, customers, and partners of a company a single place to ask questions, find answers and share
ideas. It is an ideal tool for team collaboration and ideation. It also has the feature of customer self
service portal where customers can help themselves with their needs.

Typical Clients AnswerHub Serves
AnswerHub is good for companies and enterprises that want to answer the customers’ queries and
questions with a single tool. It is helpful for various departments of a company to work at a single
place, as well as with the customers.

 

Services AnswerHub Offers and Pricing
With ideation and knowledge base plugins, the admins can propose and track the progress of ideas,
or build a living knowledge system base for the customers and partners. Also, knowledge sharing can
be recognized and rewarded with built in gamification. This feature helps in rewarding the assets
and thereby lifts the spirit of team as well as customers.
Interested clients can request a free trial of the product. The price after the trial can be contacted
through their support.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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