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AnswerBase Overview
AnswerBase is a helpdesk tool that aims on providing fast helpdesk solutions to ease the workflow
and increase client’s savings. It offers various solutions that can let clients interact better with their
customer base. The customer support solutions can reduce incoming queries and facilitate peer to
peer support. New customers can be attracted with the social ecommerce.

Typical CLeints AnswerBase Serves
Some of the clients AnswerBase serves include Adobe, Angies list, Dartmouth, eCornell, etc. As it can
be seen, it can serve clients of all sizes. Many big companies rely on AnswerBase for its Q&A


Services AnswerBase Offers and PRciing
The design of AnswerBase is totally customizable. Therefore, clients can use it to match the
company’s logo and colors. It would do well with the aesthetics of the platforms the clients company
will be working on. There are various moderation tools available for content moderation. Insights
Analytics help admins better understand the functioning of the tool and the staff.
AnswerBase offers a free 15 day trial period for clients to try out. After the period, prices start from
$49 per month and can range upto $400 per month.

Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Monthly payment
One-time payment
Annual subscription
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises
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