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Aegis Help Desk


Aegis Helpdesk Overview
Aegis helpdesk is a fully integrated help desk, client management and asset management system
that can power the customer care network of a business owner, enabling the company to handle
their customer relationships better. It helps a company to provide its customers with the services
they need.

Typical Clients Aegis help desk Serves
Aegis Help desk typically serves companies that do not require a full ITIL based service management
system. Aegis help desk enables a company to provide better information to external customers as
well as internal users. It also lets companies know a great deal about their customers who are
making the tickets.


Services Aegis Help desk Offers and Pricing
Services provided by aegis help desk include features like active directory, dashboard where all the
overview is listed in an interactive manner, data base monitor that keeps track of the vital
information databases, email server, escalation, live charts that depict progress or statistics of the
customer base, report scheduler, system alerts, tasks scheduler, workstation audits, etc. Interested
clients can download a free trial to try out the tool.

Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Monthly payment
One-time payment
Annual subscription
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises


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