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ClickDesk

$10/month

ClickDesk Overview
ClickDesk is a helpdesk tool that lets clients get more insight into their business activity. Clients can
identify top agents and decide availability. It is a leading live chat app for over 100,000 small
businesses in more than 100 countries. It can be used from any device, anywhere, and anytime. This
software can help in increasing sales, conversions, and customer retention.

Typical Clients ClickDesk Serves
ClickDesk serves numerous small businesses to interact better with clients and agents. This tool
helps in being an awesome live chat experience for the agents and web visitors of the client. The
software employs an intuitive web panel that helps focusing on the support. Clients can easily
handle simultaneous conversations and tickets.

 

Services ClickDesk Offers and Pricing
ClickDesk offers an easy setup, a beautiful and customizable interface, and chats that can be taken
on to IM. Aside from that, features of map is added which lets a business owner know the location of
the visitors along with name, email, country, chat history, browser, and referring URL. Besides from
that, there is an option to set automated greetings, so the customers can get an automated message
as soon as they visit the site.
The pricing of the software falls under $13-34.

Features
Alerts / Escalation
Automated Routing
Community Forums
Contract / SLA Management
Incident Management
Knowledge Base
Known Issue Management
Live Chat
Multiple Brands / Products
Self Service Portal
Surveys & Feedback
Ticket Management
Pricing model
Free
Freemium
Monthly payment
One-time payment
Annual subscription
Deployment
Cloud, Web, SaaS
Installed Locally
Mobile - Android
Mobile - iOS
Customer type
Small business
Medium business
Large enterprises

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