Last update: Feb, 2016.
SO THAT WE MAY ASSIST YOU WITH YOUR SOFTWARE LICENSING/PURCHASE INQUIRY, PLEASE BE ADVISED THAT IT Media Ltd WILL FURNISH THE INFORMATION YOU SUBMIT ON THE WEBSITE TO OUR PARTICIPATING SOFTWARE VENDORS SO THAT THEY MAY CONTACT YOU ABOUT THEIR PRODUCTS, SERVICES, OFFERS, AND PROMOTIONS. WHEN YOU DOWNLOAD ARTICLES OF INTEREST WRITTEN (IN WHOLE OR IN PART) BY ONE OF OUR GUEST AUTHORS (AN “ADVISOR”), IT Media Ltd WILL FURNISH THE INFORMATION YOU SUBMIT ON THE WEBSITE TO SUCH ADVISOR SO THAT HE/SHE MAY CONTACT YOU ABOUT THE SUBJECT MATTER OF THE ARTICLE.
IT Media may gather information about you from the Website and from other sources, such as information you provide to our affiliated companies, including affiliated websites (which may be owned and/or operated by persons having no ownership relationship with IT Media Ltd) or may be an entity directly or indirectly controlling, controlled by or under common control with IT Media Ltd (“Affiliates”).
The mission of CheapHelpDesk is to help software buyers find the right software for their organization. To achieve our Mission, we make services available through our website.
Being part of CheapHelpDesk means sharing information about yourself with other professionals, communicating with them, as well as working privately on your own. By default, your account is set up to share the information that we have found the vast majority of our Users are interested in sharing. But the amount and type of information you decide to share, and with whom you share it, is up to you.
Here are the purposes in which we may collect certain personally identifiable information from you :
Communication with other users: We help you communicate with connections, companies and other professionals. Some of this is one-to-one, some of it is in groups, and some of it is public discussion. You decide how much or how little you wish to communicate to individuals or groups.
providing information to us, to owners/operators of affiliate Websites, and/or to the vendor(s) of the software product(s) which you express an interest in purchasing or licensing so that we can contact you and help initiate contact and establish communication between you and such vendor(s) or Affiliates.
providing information to an Advisor whose article you have specifically requested to download.
conducting other transactions offered by IT Media that you may request.
assisting us in providing better products and services (for example, we may contact you to assist us in evaluating the performance of our staff, to assess the quality of product and service received and to help us improve the Website and our facilities and services).
compiling and aggregating statistics and analyses about users’ use of the Website, products and services, which statistics are used to enable us to provide better service and products to you and others in the future.
Information we may collect:
Information about yourself that you share: This is the information that your connections, other professionals, and companies see about you. This includes your profile, projects you post, companies and products you follow and your contributions to discussions on CheapHelpDesk, Questions, Answers, or other community features which, if you choose to opt-in, can show you who viewed your profile (and will show others when you visited their profiles). You have control over what you share, and you can update information at any time.
information regarding your business (e.g., business name, revenue thresholds, etc.)
information regarding your business needs and software requirements
all other personally identifiable information you affirmatively provide to us.
Please read this policy and send us questions, concerns and suggestions.
1. Information collected by CheapHelpDesk.
2. How CheapHelpDesk uses your information.
3. Your information choices.
4. Your obligations as a User.
5. Important information regarding service eligibility.
7. How to contact us.
1. INFORMATION COLLECTED
We collect your personal information in the following ways:
In order to become a User, you must provide us the following information to create an account: name, email address, and password. Without this minimal amount of information, you cannot create an CheapHelpDesk account. Like other passwords, you should choose one that is known only by you. CheapHelpDesk requests other information from you during the registration process, (e.g., location, etc.) that CheapHelpDesk uses to provide better, more customized services such as language-specific profile pages and updates, better ads, and more valuable career opportunities. You acknowledge that this information is personal to you, and by creating an account on CheapHelpDesk, you allow others, including CheapHelpDesk, to identify you and to allow LI to use your information in accordance with our Terms of Service.
B. Profile Information:
C. Contacts Information:
In order to connect with others on CheapHelpDesk, you may use the Services to send invitations either to their CheapHelpDesk profiles or email addresses of people you know if they have not registered with CheapHelpDesk. The names and email addresses of people whom you invite will be used to send your invitations and reminders as well as to allow CheapHelpDesk to help expand your network. Please note that when you send an invitation to connect to another User, that User will have access to your email address because it is displayed in the invitation. Your CheapHelpDesk connections will also have access to your email address. You may not invite anyone you do not know and trust to connect with you.
D. Customer Service:
We collect information when you interact with CheapHelpDesk’s customer service in order to accurately categorize and respond to customer inquiries and investigate breaches of our terms.
E. Using the CheapHelpDesk Site and Applications
We receive information when you interact with and use the CheapHelpDesk website, CheapHelpDesk Applications (e.g. CheapHelpDesk for iPhone, Android, etc.), and CheapHelpDesk platform technology. For example, we know when you click on ads, upload your address book, join groups or projects, participate in polls, install an CheapHelpDesk mobile application, share articles on CheapHelpDesk, etc.
F. Using Third Party Services and Visiting Third Party Sites
We receive information when you use your CheapHelpDesk account to log in or authenticate to a third-party website or application. Also, if you are logged into CheapHelpDesk and visit a third party site that embeds CheapHelpDesk professional plugins, like “Share on CheapHelpDesk” for web publishers, CheapHelpDesk will receive information that those pages have loaded in your web browser. CheapHelpDesk will use this information to personalize the CheapHelpDesk-provided functionality, including providing you insights from your CheapHelpDesk network, allowing you to share information with your network, enabling you to use CheapHelpDesk functionality off the CheapHelpDesk site and serving you more relevant advertising.
In the course of serving advertisements or optimizing the Services to our Users, we may allow authorized third parties to place or recognize a unique cookie on your browser. Any information provided to third parties through cookies will not be personally identifiable but may provide general segment information (e.g., your industry or geography, career field, or information about your professional or educational background) for the enhancement of your user experience by providing more relevant advertising. Most browsers are initially set up to accept cookies, but you can reset your browser to refuse all cookies or to indicate when a cookie is being sent. CheapHelpDesk does not store unencrypted personally identifiable information in the cookies.
H. Advertising and Web Beacons
To support the Services we provide at no cost to our Users, as well as provide a more relevant and useful experience for our Users, we target and serve our own ads and third-party ads both on and off the site using ad networks. Ad networks include third party ad servers, ad agencies, ad exchanges, ad technology vendors and research firms.
We target ads to Users based on general profile categories (e.g., “product managers in new york”) or on non-personally identifiable information inferred from a User’s profile (e.g., industry, current or former company, products, school, compensation bracket, gender, age, ethnic origin, nationality, or other aspects of your life) in addition to a User’s use of CheapHelpDesk or their clicking on CheapHelpDesk ad inventory. CheapHelpDesk does not provide personally identifiable information to any third party ad network.
We use ad technology such as web beacons, pixels, anonymous ad network tags, and cookies to more effectively serve ads to our Users on and off CheapHelpDesk through ad networks, as well as to collect anonymized, aggregated auditing, research and reporting for advertisers. Because your web browser requests advertisements and web beacons directly from ad network servers, these networks can view, edit or set their own cookies, just as if you had requested a web page from their site.
You may opt-out of ads served to you off CheapHelpDesk. If you opt-out you may lose certain functionality of the CheapHelpDesk Services, as well as the potential benefit of receiving ads that are targeted to your interests which, in turn, may limit your ability to fully realize the benefits of the CheapHelpDesk Services to build and leverage your professional network.
I. Log files, IP Addresses and information about your computer and mobile device
Due to the communications standards on the internet, when you visit the CheapHelpDesk website we automatically receive the URL of the site from which you came and the site to which you are going when you leave CheapHelpDesk. Additionally, advertisers receive the URL of the page you were on when you click on an ad on CheapHelpDesk. CheapHelpDesk also receives the internet protocol (“IP”) address of your computer (or the proxy server you use to access the World Wide Web), your computer operating system and type of web browser you are using, email patterns, your mobile device (including your UDID) and mobile operating system (if you are accessing CheapHelpDesk using a mobile device), as well as the name of your ISP or your mobile carrier. CheapHelpDesk may also receive location data passed to it from third-party services or GPS-enabled devices that you have enabled. Also, as described above in Sections 1.E. and 1.F., CheapHelpDesk receives information when you access web pages containing CheapHelpDesk interactive plugins. The link between your IP address and your personally identifiable information is not shared with third parties without your permission, except as described in Section 2.L (“Compliance with Legal Process”), below.
J. Rights to Access, Correct and Eliminate Information About You
You have a right to access, modify, correct and eliminate the data you supplied to CheapHelpDesk. If you update any of your information, we may keep a copy of the information that you originally provided to us in our archives for uses documented in this policy. You may request deletion of your information at any time by contacting CheapHelpDesk customer service. We will respond to your request within 30 days. Please note, however that information you have shared with others, or that other Users have copied, may also remain visible even if you request its deletion.
K. Data Retention
CheapHelpDesk will retain your information for so long as your account is active or as needed to provide you services, except in the case of our professional plugin impression data, which we de-identify after 12 months. If you wish to close your account, you may do sohere. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce this Agreement.
L. Pixel Tracking
IT Media may employ a common technique usually referred to as “pixel tracking” to measure the effectiveness of marketing and advertisements, as well as compile aggregate usage statistics. Pixel tracking, which may be used in connection with advertisements on other sites, on the Website or in e-mail messages, involves the use of pixel tags (also known as “clear gifs,” “Web beacons” or “1-by-1 gifs”) that are not visible to the user of the site and consist of a few lines of computer coding. For example, if you visit the Website from an advertisement on another site, the pixel tag will reference the cookie you received when you clicked on the advertisement. The pixel tag also may register this activity with a business partner to allow us to count the number of times or when an advertisement is accessed. This data is collected for use in our marketing and research. Personally identifiable information about you is not collected by pixel tracking, nor is any tracking information generated from the pixel tag allowed to be used for any other purpose other than to report Website activity to us.
M. Third Party Advertising
We use third-‐party advertising companies to serve ads when you visit our Website. These companies may use information (not including your name, address, email address, or telephone number) about your visits to this and other Web sites in order to provide advertisements about goods and services of interest to you. If you would like more information about this practice and to know your choices about not having this information used by these companies, click here.
2. USES OF PERSONAL INFORMATION
PLEASE BE ADVISED THAT IT MEDIA LTD MAY PROVIDE CERTAIN INFORMATION YOU SUBMIT ON THE WEBSITE TO THIRD PARTIES, INCLUDING, BUT NOT LIMITED TO, YOUR NAME, ADDRESS, PHONE NUMBER AND E-MAIL ADDRESS SO THAT THEY MAY CONTACT YOU ABOUT THEIR OWN OR OTHERS’ PRODUCTS, SERVICES, OFFERS AND PROMOTIONS.
Additionally, you may authorize us to share your e-mail address with our Affiliates business partners, and third parties, including vendors whose products are profiled on the Website. If you opt-in and/or receive an e-mail opt-in confirmation, our Affiliates and business partners and third parties may contact you via e-mail, U.S. post, and/or telephone with a variety of special promotions, offers, or other information that may be of interest to you.
IT Media may share personally identifiable information with its Affiliates and business partners necessary to complete transactions as part of its standard business operations and to assist us in offering products or services to you.
First, we may disclose user information in special cases when we have reason to believe that disclosing this information is necessary to identify, contact, or bring legal action against someone who may be causing injury to or interference with (either intentionally or unintentionally) our rights or property, users of the Website, or anyone else who could be harmed by such activities. Second, we may disclose user information when we believe in good faith that such disclosure is required by applicable law.
A. Consent to CheapHelpDesk Processing Information About You
B. CheapHelpDesk Communications
As described in the User Agreement, we will communicate with you through email, notices posted on the CheapHelpDesk website, messages to your CheapHelpDesk inbox, or through other means available through the service, including mobile text messages. We may send you a series of emails that help inform new Users about the features of the Services, and we will also send you service messages relating to the functioning of the Services. We may also send you messages with promotional information directly or on behalf of our partners, unless you have opted out of receiving promotional information.
You can change your e-mail and contact preferences at any time by logging into your account and changing your settings related to your email notification choices. If you wish, you can also opt-out of receiving promotional emails by sending a request to CheapHelpDesk customer service through our customer service site.
Please be aware that you cannot opt-out of receiving service messages from CheapHelpDesk. Also, if we send communications to you via the carrier service with which you have a mobile communications subscription or otherwise have access, you understand you will pay any service fees associated with your receipt of messages on your mobile device (including text messaging charges).
C. User Communications
Many communications you initiate through CheapHelpDesk (e.g., an invitation sent to a non-User) will list your primary email address and name in the header of the message. Messages you initiate may also provide aggregate information about your network (for instance how many people are in your network), but will not list the people to whom you’re directly connected. Other communications that you initiate through the CheapHelpDesk website, like a request for an introduction, will list your name as the initiator but will not include your personal email address contact information.
D. Customized Content
We use information you provide to us (or to third parties with whom CheapHelpDesk offers combined services) to customize your experience on our website. For example, when you login to your account, we will display the names of new Users who have recently joined your network or recent status updates from your connections.
E. Sharing Information with Third Parties
CheapHelpDesk takes the privacy of our Users very seriously, and we do not sell, rent, or otherwise provide your personally identifiable information to third parties, except as described in this policy. We will also not share other personal information not published to your profile or generated through engagement with other CheapHelpDesk services (Groups, Questions, Answers, Company Pages, Products Pages, etc.) without your explicit consent or to carry out your instructions (for example, to process payment information) unless, disclosure is reasonably necessary in our opinion to: (1) comply with legal process, including, but not limited to, civil and criminal subpoenas, court orders or other compulsory disclosures; (2) enforce this Agreement; (3) respond to claims of a violation of the rights of third parties, whether or not the third party is a User, individual, or government agency; (4) respond to customer service inquiries; or (5) protect the rights, property, or personal safety of CheapHelpDesk, our Users or the public.
CheapHelpDesk offers a “public profile” feature that allows Users to publish portions of their CheapHelpDesk profile to the public internet. This public profile will be crawled by and displayed through search engines when someone searches for your name. You may opt-out of this feature by editing your account settings; however, CheapHelpDesk does not warrant how often third-party search engines will update their caches, which may contain old public profile information.
Content distributed through CheapHelpDesk’s sharing features and third party integrations may result in displaying some of your information outside of CheapHelpDesk. For example, when you post content to an CheapHelpDesk project that is open for public discussion, your content, including your name as the contributor, may be displayed in search engine results. Or, if you have bound your CheapHelpDesk account to your Twitter account, FaceBook account, LinkedIn account, Google + account, you can easily share content into CheapHelpDesk as well as to Twitter, FaceBook, LinkedIn and Google +.
We may provide aggregated anonymous data about the usage of the Services to third parties for purposes that we deem, in our sole discretion, to be appropriate, including to prospective advertisers on CheapHelpDesk.
F. Polls and Surveys
Polls and Surveys may be conducted by CheapHelpDesk, CheapHelpDesk Users or third parties. As a User, you may be invited to participate in polls and surveys from the CheapHelpDesk website. Your selection may be random, or it may be based on your non-personally identifiable information, such as job title, geography, products, company size and/or industry. Whether or not you decide to participate in a poll or survey is completely up to you.
After you complete a poll, you will be given access to the aggregate responses of the poll on a results page. Some third parties may target advertisements to you on the results page based on your answers in the poll. Further, CheapHelpDesk or third parties may follow up with you via CheapHelpDeskMail regarding your participation unless you have opted out of receiving CheapHelpDeskMail messages.
We may use third parties to deliver incentives to you to participate in surveys or polls. If the delivery of incentives requires your contact information, you may be asked to provide personally identifiable information to the third party fulfilling the incentive offer, which will only be used for the purpose of delivering incentives and/or verifying your contact information. It is up to you whether you provide this information, or whether you desire to take advantage of an incentive.
We will not disclose any personally identifiable information to any third parties in connection with the conduct of any polls or surveys. Your consent to use any personally identifiable information for the purposes set forth in the poll or survey will be explicitly requested by the party conducting it. You may opt-out of participating in Surveys by changing your settings to stop receiving these inquiries and requests.
We offer search services to help find information and learn more about other Users (for example, you can search for Users with particular expertise or consulting experience, or that you may know from your industry or profession), as well as projects, questions, companies, products and employment opportunities. We use information from User profiles and contributions to Groups, Projects, Company Pages, and Answers to inform and refine our search service.
Questions, Answers, projects, and other Services. If you post on the Answers section of CheapHelpDesk, participate in CheapHelpDesk projects or groups, or import a blog, you should be aware that any personally identifiable information you choose to provide there can be read, collected, or used by other Users of these forums, as well as Platform Developers and other third parties, and could be used to send you unsolicited messages. CheapHelpDesk is not responsible for the information you choose to submit in these forums. Also, some content in CheapHelpDesk Groups may be public and searchable on the internet if the Group owner has opened the group for public discussions. You can delete your posts to Answers and CheapHelpDesk Groups at any time. However, please note that ideas you post and information you share may be seen and used by other Users, and CheapHelpDesk cannot guarantee that other Users have not made copies of or use the ideas and information that you share with others on CheapHelpDesk.
H. Testimonials and Advertisements Placed through CheapHelpDesk Ads Service
If you provide any testimonials about the CheapHelpDesk Services or place advertisements through the CheapHelpDesk Ads, we may post those testimonials and examples of advertisements you place in connection with our promotion of these services to third parties. Testimonials and advertisements may include your name and other personal information that you have provided.
I. Advertising and Endorsements on CheapHelpDesk
In order to deliver relevant and valuable ads to you and your network, CheapHelpDesk may use your name and profile photo in connection with social advertising based on content shared on CheapHelpDesk. This advertising may include the fact that you have recommended or endorsed a product or service on CheapHelpDesk, followed a company, joined Groups or conversations, established or added content to your profile, etc., and will only be displayed to your CheapHelpDesk network. You can opt-out of allowing your name and/or profile photo to be used in your settings.
J. Compliance with Legal Process
It is possible that we may need to disclose personal information, profile information and/or information about your activities as an CheapHelpDesk User when required by subpoena or other legal process, or if CheapHelpDesk has a good faith belief that disclosure is necessary to (a) investigate, prevent or take action regarding suspected or actual illegal activities or to assist government enforcement agencies; (b) to enforce the User Agreement, to investigate and defend ourselves against any third party claims or allegations, or to protect the security or integrity of our site; and/or (c) to exercise or protect the rights, property or personal safety of CheapHelpDesk, our Users, employees, or others.
Disclosures to Others as the Result of a Change in Control or Sale of CheapHelpDesk Corporation We may also disclose your personal information and other information you provide to another third party as part of a sale of the assets of CheapHelpDesk Corporation, a subsidiary or division, or as the result of a change in control of the company. Any third party to which CheapHelpDesk transfers or sells CheapHelpDesk’s assets will have the right to continue to use the personal and other information that you provide to us.
3. YOUR INFORMATION CHOICES
A. Accessing and Changing Your Account Information
You can review the personal information you provided to us and make any desired changes to the information you publish, or to the settings for your CheapHelpDesk account including your email and contact preferences, at any time by logging in toyour accounton the CheapHelpDesk website. Please be aware that even after your request for a change is processed, CheapHelpDesk may, for a time, retain residual information about you in its backup and/or archival copies of its database.
B. Default Settings
Because the mission of CheapHelpDesk is to connect the world’s technology professionals to enable them to become more productive and successful, we have established what we believe to be reasonable default settings that we have found most professionals desire. Because Users may use and interact with CheapHelpDesk in a variety of ways, and because those uses may change over time, we designed our settings to provide our users granular control over the information they share. We encourage our Users to review their account settings and adjust them in accordance with their preferences.
CheapHelpDesk accounts are also defaulted to allow Users to be contacted to participate in polls, surveys and partner advertising.
C. Closing Your Account
You can close your account through the CheapHelpDesk customer service site. If you close your CheapHelpDesk account, we will remove your name and other personally identifiable information from our publicly viewable database. If you close your account, we have no obligation to retain your information, and may delete any or all of your account information without liability. However, we may retain certain data contributed by you if CheapHelpDesk believes it may be necessary to prevent fraud or future abuse, or for legitimate business purposes, such as analysis of aggregated, non-personally identifiable data, account recovery, or if required by law. CheapHelpDesk may also retain and use your information if necessary to provide the Services to other Users. For example, just as an email you may send to another person through an email service provider resides in that person’s inbox even after you delete it from your sent files or close your account, emails or CheapHelpDeskMails you send on CheapHelpDesk to other Users, as well as your contributions to CheapHelpDesk Answers or Groups, may remain visible to others after you have closed your account. Similarly, other information you have shared with others, or that other Users have copied, may also remain visible. CheapHelpDesk disclaims any liability in relation to the deletion or retention (subject to the terms herein) of information or any obligation not to delete the information. CheapHelpDesk does not control when search engines update their cache, which may contain certain public profile information that has since been removed from CheapHelpDesk’s publicly viewable database.
D. Memorializing Accounts
If we learn that a User is deceased, we may memorialize the User’s account. In these cases we may restrict profile access, remove messaging functionality, and close an account if we receive a formal request from the User’s next of kin or other proper legal request to do so.
4. YOUR OBLIGATIONS
As a User, you have certain obligations to other Users. Some of these obligations are imposed by applicable law and regulations, and others have become commonplace in user-friendly communities of like-minded members such as CheapHelpDesk:
You must not download or otherwise disseminate any information that may be deemed to be injurious, violent, offensive, racist or xenophobic, or which may otherwise violate the purpose and spirit of CheapHelpDesk and its community of Users.
You must not provide to CheapHelpDesk and/or other Users information that you believe might be injurious or detrimental to your person or to your professional or social status.
You must keep your username and password confidential and not share it with others.
Any violation of these guidelines may lead to the restriction, suspension or termination of your account at the sole discretion of CheapHelpDesk.
5. IMPORTANT INFORMATION
Children and Minors. Children under the age of 18 are not eligible to use our service.
In order to help secure your personal information, access to your data on CheapHelpDesk is password-protected. To protect any data you store on our servers, CheapHelpDesk also regularly audits its system for possible vulnerabilities and attacks, and we use a tier-one secured-access data center. However, since the internet is not a 100% secure environment, we cannot ensure or warrant the security of any information you transmit to CheapHelpDesk. There is no guarantee that information may not be accessed, disclosed, altered, or destroyed by breach of any of our physical, technical, or managerial safeguards. It is your responsibility to protect the security of your login information. Please note that emails, instant messaging, and similar means of communication with other Users of CheapHelpDesk are not encrypted, and we strongly advise you not to communicate any confidential information through these means.
7. HOW TO CONTACT US
© CheapHelpDesk 2016 All Rights Reserved